Moving with Fizz Internet

Moving in with our Internet service is as easy as ever.

Whether you’re looking to move your Fizz Internet service or join our community to start anew, we’ve got your back.

Shop moving offers Change my address

Our moving offers

400 Mbps plan

Get the 400 Mbps plan at the sweet price of $49/month.^XX

See the 400 plan

940 Mbps plan

Grab it fast: the 940 Mbps plan for only $60/month.^XX

See the 940 plan

Internet + TV

Go for the winning Internet + TV duo starting from $46/month.^XX

Shop the duo

Plan your move directly in your account.

No moving fee.
No tech appointment required.^XX
No need to change your modem.

Read the FAQ Move my plan

1

Register your new address.

2

Choose your dates.

Set the reactivation date for your Internet service at your new address, as well as the deactivation date at your current address.^XX

3

Don’t forget your modem.

Pack and bring your Fizz Wi-Fi modem to your new address. As you settle in your new home, plug it in and ta-dah!

Unlimited Internet, no contract.

Modem rental and delivery included.

Easy Self-installation.^XX

24/7 online support.

Any of your friends also moving?

If they activate their first Fizz plan using your referral code, you’ll each get a $25 bonus.^XX

How referrals work Get my referral code

Answers to your questions.

Is there any fee to move my Fizz Internet?

No. By choosing Self-installation when you submit your move request, there is no fee to reactivate your Home Internet plan at your new address.^XX

Do I have to move my modem?

Yes. Pack and bring your Fizz Wi-Fi modem to your new address. The steps to install it in your new home are the same.^XX

Do I need a technician?

With the Self-installation option, no. Your plan will be deactivated and reactivated on the dates you selected in your move request.^XX

Can I put my Internet plan on pause while I move?

Yes, you can pause your Internet plan yourself, directly in your Fizz account > My plans > Manage plan > Pause my plan. The price per pause is $10 (plus applicable taxes). Your plan will be automatically reactivated on the date you request, and its price will be the same as when it was put on pause.

A technician appointment is required for my move even though I chose Self-installation. Why?

If our systems detect the outlet at your new address is inactive, we’ll indeed need to send a tech. With Self-installation, that appointment is free of charge.^XX

How long does it take to get a technician?

Delays may vary. One thing’s for sure, submitting your request early is the best way to get the date you want.

How can I get the $25 bonus?

Every time a new member uses your referral code to activate their first Fizz plan, you each get a referral bonus when this new member celebrates their 2nd month anniversary with us. You can invite as many people as you like. Your referral bonuses will simply add up.^XX