How do I reactivate my Fizz mobile or Internet plan?

Log in to your Fizz account and go to My plans. You’ll see your plan there if it was deactivated less than 60 days ago. Click Reactivate and follow the steps.

• However, if you have transferred your number to another provider, you will need to re-subscribe to Fizz's mobile service. During the re-subscription process, you will have the option to transfer your number back to Fizz.

• If you are in the process of transferring to another provider, you must first complete this process. Then, you will need to re-subscribe to Fizz's mobile service and you will have the option to transfer your number back to Fizz.

IMPORTANT – If your mobile plan was deactivated more than 60 days ago, reactivating it is impossible. You must start from the beginning and create a new plan. Create my plan

Log in to your Fizz account and go to My plans. You’ll see your plan there if it was deactivated less than 30 days ago.

Still have your Fizz Wi-Fi modem?

• Click Reactivate and follow the steps.
• Make sure you have the serial number of your modem handy.
• After completing your reactivation, restart your modem.

You cannot reactivate an internet plan (or activate a new plan) using a Fizz modem associated with or coming from another account.

For example, if you want to take over your roommate's account with their current modem, this will not be possible. Your roommate must first cancel their subscription and return the modem. Then, you will need to subscribe to your own plan and receive a new modem.

Don't have your Fizz Wi-Fi modem anymore?

Reactivating your plan is impossible. You must subscribe to receive a new modem.

Choose my plan

IMPORTANT – If your Home Internet plan was deactivated more than 30 days ago, reactivating it is impossible. Since you have a 45-day period to return your device, we exceptionally offer the possibility to reactivate your plan within a maximum period of 30 days.

• You have to start from the beginning and subscribe to a new plan. Choose my plan
• You’ll receive a new Wi-Fi modem for this new plan. Don’t forget to return us your old modem if you haven’t already.

IMPORTANT – Reactivating your plan and changing your address
You can only reactivate your plan at your previous address (the address where your service was last active).

If you wish to use your plan at a new address, please follow these steps:

1. First, reactivate your plan at the address where it was previously active (your original address).

2. Once your plan is reactivated, you will then be able to place a moving request to transfer your service to the new address.