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First steps with my Home Internet

Search in the First steps with my Home Internet section

Most frequently asked questions

Which speed should I choose?

The ideal speed for your Fizz Home Internet service will depend on the number of devices connected to your network, and the amount of data their...


How can I use my own Wi-Fi router with Fizz?

Disable the Wi-Fi feature of the Fizz Wi-Fi modem In bridge mode, the two (2) Wi-Fi radios built into your Fizz Wi-Fi modem will be deactivated, thus...


How do I manage an appointment for a technician to visit my service address?

If y our Home Internet service was diagnosed by our Customer Service team with a malfunction, or you need to add or relocate an outlet, then your...


What is included in my Fizz Home Internet plan?

In addition to a fast, easy and affordable Home Internet, every plan includes: Fizz Wi-Fi modem rental The Fizz Wi-Fi app, which includes: Scheduled...


How do I set up my Wi-Fi modem?

Starter Kit The box contains the following items: The Wi-Fi modem (CODA-4680 or CODA-5610Q for the 500 Mbps plan and above) A coaxial cable A power...


Frequently topics on Community Hub

Home internet just subscribed. (upgrade cannot be applied on first month)

I tried to activate with the 1$ discount but could not do it. Can you help me with this?

5

Can I stop my mobile and home internet service for a month while on vacation?

Can I stop my mobile and home internet service for a month while on vacation?

3

My home internet stopped working. What should I do?

My home internet stopped working. What should I do?

2

Home internet stopped working.

My home internet stopped working. I reset the modem several times to no avail. The online (@) light is off. Is anyone experiencing this issue? How did...

7
25

Can I stop home internet while on vacation?

With a home internet plan, am I able to temporarily stop my internet service while I’m on vacation for a couple months so I don’t have to pay the full...

9
28

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