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Shipping

Search in the Shipping section

Most frequently asked questions

When will my Fizz package be delivered?

The delivery of your package, whether it is a SIM card, a phone or a Wi-Fi modem, is done by a third party. The delivery date indicated on your order...


Where can I see my Fizz order history?

Your Fizz Order history lists every piece of hardware you have bought on the Fizz website, for example: SIM cards or modems. You will be able to see...


How can I get a SIM card?

Good to know: if your phone is compatible with eSIMS, our eSIM is free, and you can order, install and activate it all in one shot. If your Fizz SIM...


What is the difference between my home address, billing address and shipping address?

Each type of address — home, billing and shipping — has a different role in your Fizz account. Home address. Your home address is where you live. It’s...


Frequently topics on Community Hub

Where are prelove phones shipped from?

Where is my phone ship from?

3

Fizz shipping to the rest of Canada

Prairies to be exact. Quebec has another courier besides Canada Post. But how about the rest of Canada? Are people still getting their phones from Fiz...

2
2

Sim card shipping via Canada Post?

Hey! I’m planning to switch to Fizz and I’m wondering if I order Sim card today, will it be shipped by Canada Post? I’m in Toronto and Canada Post is ...

4

Address is not listed for shipping address

I am trying to add a shipping address, but it is not coming up in the suggested drop down suggestions. How do I manually add a new shipping address?

3

Never shipped router, possible refund if shipped this week?

I didn't ship my fizz router and now I got charged $172.46. If I ship it this week, is it possible to get refunded? thank you

3
19

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